Capture ONE 9.0 Pro error after Windows 10 upgrade

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Capture ONE 9.0 Pro error after Windows 10 upgrade

Postby NN8924722 » Sun Jan 22, 2017 10:21 pm

Hi,

I have recently upgraded my main Windows 10 computer to Anniversary update. I am running Capture ONE 9.3 Pro on it. After the upgrade Capture ONE is running perfectly.

Based on good experience I also upgraded my laptop to Windows 10 Anniversary update. Unfortunately Capture ONE 9.0 Pro does not start on this laptop anymore. It displays A "Fatal Error" window with long "explanation" about the crash:

An unknown error has occurred.
The application was unable to gather information about the error.
System.NullReferenceException: Object reference not set to an instance of an object.
at P1.C1.Program.Main()
System.ArgumentNullException: Value can not be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at
P1.C1.Framework.CrashHandling.CrashDetectionAndAnylysis.GetFileToDeleteToIndicateTheCrashReporterHasRun()
at P1.C1.Utilities.ExceptionHandler.HandleExceptionThreadFunc()

I have to mention that the C1 was installed on my main computer after a fresh install of Windows 10 and on my laptop on Windows 7 that has been upgraded to Windows 10 and later to Windows 10 Anniversary update.

Anybody has similar experience? I know that C1 8 is not compatible with Windows 10, but C1 9 is. Obviously something has happened to the C1 during upgrading to Windows 10 or Windows 10 Anniversary update.

Is there any difference between C1 9.3 Pro and C1 9.0 Pro that has caused such an error or is that simply the consequence of the upgrade from Windows 7 to Windows 10?

Any help would be much appreciated.

Kind regards,
Nikolaj
NN8924722
 
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Re: Capture ONE 9.0 Pro error after Windows 10 upgrade

Postby NN635549694991463599UL » Thu Jan 26, 2017 12:06 am

I got the same error just today bit I didn;t associate it with windows 10's upgrade I thought I had run this software since then.
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Re: Capture ONE 9.0 Pro error after Windows 10 upgrade

Postby Bobtographer » Fri Feb 10, 2017 4:48 am

I'd re-install the software and try again..
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LG 27UD88 | LG 27 ColorPrime | C1 12.1 | Win10 64Pro 17763
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Re: Capture ONE 9.0 Pro error after Windows 10 upgrade

Postby NNN635496955431688731 » Mon Oct 02, 2017 3:49 pm

MS said I would not get best support in future if I did not upgrade to the latest version of Windows 10, which I did over the weekend. Today, I tried to start Capture One (8 for Sony) and got the same error message. Is there a solution to this?
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Re: Capture ONE 9.0 Pro error after Windows 10 upgrade

Postby John Doe » Mon Oct 02, 2017 4:15 pm

You probably need to update to a newer version of Capture One.
Sony DSC-RX100 - Capture One Pro 10.2.1 (macOS Sierra 10.12.6)
THIS IS A USER TO USER FORUM. FOR FEATURE REQUESTS AND BUG REPORTS, FILE A SUPPORT CASE AT https://www.phaseone.com/SupportMain.aspx
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