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PostPosted: Tue Feb 06, 2018 8:20 am
by Joel16
Dear Phase One,

I am writing with regards to my XF body. Just like its predecessor, the DF, its shutter has jammed after 38,500 actuations and slightly over a year of studio usage. I am now faced with no camera body for my upcoming shoots as well as a hefty repair bill. This is simply unacceptable for a professional camera system.

I have been a long time user of phase one and have been very satisfied with the excellent software and amazing picture quality. BUT, the hardware, from the body's often jammed shutter, to the previous 80mm's often jammed leaf shutter is a MASSIVE disappointment and inconvenience.

Unacceptable for a camera system in this price range, or any price range for that matter, to breakdown so soon and so often.

I hope you can offer a solution.

Best Regards,
Joel Low


PostPosted: Thu Feb 08, 2018 1:31 pm
by Paul Richards Leeds UK
Had the same problem on a nearly new XF body in the middle of a shoot. `i removed the battery and all worked well again but concerning !!


PostPosted: Sat Feb 24, 2018 11:49 am
by NN142196UL1
Agreed. I've had to sell one of my lenses after it jammed just after warranty, couldn't afford to repair. Not been much used either.