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XF warranty

PostPosted: Wed Jun 03, 2015 11:57 am
by David Cohen de Lara
The XF system brochure mentions a 5 year warranty with 'uptime guarantee'. What does 'uptime guarantee' mean exactly?

Re: XF warranty

PostPosted: Wed Jun 03, 2015 12:16 pm
by Ulf
Hi

This is the same as the "value added" concept.
Uptime guarantee means we will ship a loan unit within 24h of establish service issue.
This applies to back, body, prism and lens.

Re: XF warranty

PostPosted: Wed Jun 03, 2015 10:25 pm
by David Cohen de Lara
Ah ok. For a second there I thought that '5 years uptime guarantee' meant a guaranteed uptime of five years. That would be amazing!

Re: XF warranty

PostPosted: Sun Jun 21, 2015 9:07 am
by will111
This only if you buy a complete system right?

If i'm just getting the camera then its one year?? is this uptime?

Re: XF warranty

PostPosted: Wed Jun 24, 2015 10:01 pm
by JUK
will111 wrote:This only if you buy a complete system right?

If i'm just getting the camera then its one year?? is this uptime?


Yes, the 5 year uptime warranty is only for an XF IQ3 kit/system. Otherwise it is a 1 year warranty, for example if you buy just the XF body.