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Firmware update failing - please help?

PostPosted: Wed Apr 20, 2016 8:48 am
by NNN635967419829595206
I am trying to update my 645DF+ firmware through the grip using the Phase One Firmware updater software.

It recognises the camera OK, the settings are all correct (grip on 'normal'), back and lens removed, etc.

When i click the update it instantly says 'update failed'. I can click it again and it then says 'opening device' and the cog appears, progress bar does nothing, nothing happens, for some reason it won't open the camera to start the update.

Have I missed something? Grateful for any further advice so I can get the camera updated.

Cheers.

Re: Firmware update failing - please help?

PostPosted: Mon Apr 25, 2016 8:35 am
by Ulf
Hi
If you are using Mac OS 10.11 then make sure you update to 10.11.4 to fix a Mac OS issue which results in the error you are getting.
Also make sure the firmware updater it version 3.3.2
https://www.phaseone.com/en/Download/Ca ... mware.aspx

Re: Firmware update failing - please help?

PostPosted: Wed Apr 27, 2016 9:46 pm
by Phil CristalColors
If this can help I had very severe issues with MacOS 10.11.3 and CaptureOne 9, upgrading to 10.11.4 fixed most of my problems but I lost a lot of time in investigating !