LC 11.5.3 Connection Fail

Discussion about Leaf Capture and Leaf Remote application

LC 11.5.3 Connection Fail

Postby brettkramer2 » Tue Jun 25, 2013 1:43 am

Hi, Just downloaded and installed LC 11.5.3 on a Mac running OSX 10.8.4
Leaf AFI 7 Firmware Version 5.030 Interface version 3.0.5
Upon connection with the firewire cable, the LC 11.5.3 does not recognize
the camera, will not connect. Tried different firewire cables, switching things
on and off and LC refuses to connect with the back. Any ideas? Thanks :D
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Re: LC 11.5.3 Connection Fail

Postby yaya » Wed Jun 26, 2013 8:38 am

Please contact your dealer or create a support case as we'll want to ask you a few questions about your Mac, OS etc.

The first thing to do it to check in the Apple System profiler to see if the back is seen as a FireWire device. But as I said best to go through your dealer or a support case

BR

Yair
--
Yair Shahar | Product Manager - Cultural Heritage |Phase One
e: ysh@phaseone.com | m: +44(0)77 8992 8199 |
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Re: LC 11.5.3 Connection Fail

Postby brettkramer2 » Wed Jun 26, 2013 12:13 pm

Thanks, but not necessary to seek help from the dealer. I deleted LC 11.5.3, then repaired permissions with hard drive, then re-installed LC 11.5.3. Now everything's back up and running and LC recognized my Leaf AFI 7.
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Joined: Fri Mar 05, 2010 5:17 pm
Location: Chicago


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