Help desperate 3.7.8 says pre-release has expired

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Help desperate 3.7.8 says pre-release has expired

Postby Duncan92 » Thu Dec 31, 2009 12:12 pm

Capture1 pro 3.7.8 is now saying "This pre-release software has now expired" It then asks to activate licence. I have tried activating the license 6-7 times which seems to work as it says the licence activtation complete but it keeps coming back saying "This pre-release software has expired". This is happening on all my workstations and has just suddenly started today 30Dec2009. I am desperate for a fix as i can't work.
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Paul_Steunebrink » Thu Dec 31, 2009 12:59 pm

Your story does not tell your history (has it worked activated for years...). The pre-release expiration is new to me, but maybe it is something with your software package.

Anyway, I suggest you to try this: go to the Phase One software archive for Windows page
http://xchange.phaseone.com/Content/Dow ... veWin.aspx
and download the software again. Scroll entirely down the page to find CO 3.7.8 and 3.7.9 Pro and install the software.
If that does not work for you download and install the Light version (CO 3.7.7 LE) also to be found on that web page. CO3 treats the Pro and LE versions different license wise.
In the mean time, create a support case for Phase One to help you out.
Best regards,
Paul E. Steunebrink, Image Alchemist (website All about Capture One), Capture One trainer
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Re: Help desperate 3.7.8 says pre-release has expired

Postby NN141867UL5 » Thu Dec 31, 2009 1:21 pm

I use C1 3.7.7 and today got the same message - "pre-release version has expired". This is funny "pre-release version"
First I activated the application again, than deactivated, then activated both - on-line and manually. All in vain.

I will return to this issue in January because have no more time today.

Anyway, it seems to me that I am not alone which can be a sort of consolation.

Regards

Kris
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Re: Help desperate 3.7.8 says pre-release has expired

Postby NN184267UL2 » Thu Dec 31, 2009 2:59 pm

I am having the same problem and cannot get it resolved! I am working on an important project that must go to the publisher! I tried reactivating it, etc. with all the correct keys, etc as well as reinstalling! It has been active for a couple of years!
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Drew » Thu Dec 31, 2009 3:26 pm

Kind Regards,
Drew
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Re: Help desperate 3.7.8 says pre-release has expired

Postby NN141867UL5 » Thu Dec 31, 2009 3:53 pm

Thank you Drew for your fast response

But... I have a license for LE version and 3.7.9 is only Pro version. My license does not work. What about LE users? Should we quit 3.7 version altogether? Why? I prefer 3.7 version above any other raw converters I know (and frankly I know all of them). Phase One help the unfortunate LE users.

Best regards

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Re: Help desperate 3.7.8 says pre-release has expired

Postby Drew » Thu Dec 31, 2009 5:10 pm

Kris,
The immediate fix is to upgrade to Capture One 4, which your Key is good for (should be). Aside from that, you'll have to hang tight for a Capture One LE 3.7.9 release that should be available next week.
Sorry for the inconvenience.
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Re: Help desperate 3.7.8 says pre-release has expired

Postby NN141867UL5 » Thu Dec 31, 2009 5:43 pm

Thanks Drew

I 'll wait for 3.7.9 LE

All the best for the New Year. In Europe the party begins :)

Kris
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Paul_Steunebrink » Thu Dec 31, 2009 9:33 pm

Drew wrote:Kris,
The immediate fix is to upgrade to Capture One 4, which your Key is good for (should be). Aside from that, you'll have to hang tight for a Capture One LE 3.7.9 release that should be available next week.
Sorry for the inconvenience.

Sounds we finally found a millennium bug, exactly 10 years after the fact. (sorry, could not resist). :)
Best regards,
Paul E. Steunebrink, Image Alchemist (website All about Capture One), Capture One trainer
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Drew » Thu Dec 31, 2009 10:09 pm

It was only a matter of time before one showed up :wink:
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Robert8 » Tue Jan 05, 2010 3:52 am

Drew wrote:Kris,
The immediate fix is to upgrade to Capture One 4, which your Key is good for (should be). Aside from that, you'll have to hang tight for a Capture One LE 3.7.9 release that should be available next week.
Sorry for the inconvenience.


When will we see a fix for the LE version as promised? Moving to 4 is not an option as the software is nowhere near as good as 3.7.x.

Rob
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Drew » Tue Jan 05, 2010 3:05 pm

The week isn't over. Please be patient.
In the meantime you can contact us directly with a support case and we'd be happy to find a solution for you.
"You get more bees with Honey..."
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Robert8 » Tue Jan 05, 2010 4:57 pm

Drew wrote:The week isn't over. Please be patient.
In the meantime you can contact us directly with a support case and we'd be happy to find a solution for you.
"You get more bees with Honey..."


Thanks Drew, and sorry if I sound anxious. The last announcement seemed to indicate that there wouldn't be an alternative other than 4.x. I will contact support directly and hold on for a 3.7.9 LE release.

Thank,
Rob
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Drew » Tue Jan 05, 2010 11:26 pm

Rob,
Do you have a case yet? I looked using your email as I wanted to follow up but haven't found anything.
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Re: Help desperate 3.7.8 says pre-release has expired

Postby Robert8 » Tue Jan 05, 2010 11:43 pm

Drew wrote:Rob,
Do you have a case yet? I looked using your email as I wanted to follow up but haven't found anything.


Thanks Drew, no I've been very busy today. I hope to open a case later tonight if I can or tomorrow morning.

Thanks for your attention to this matter, its greatly appreciated.

Rob
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